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Service Advisor - Hayward in Hayward, CA at Motor Coach Industries

Date Posted: 2/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Hayward, CA
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Come Join the Industry Leader!

This is your chance to join a winning team. Motor Coach Industries (MCI), an industry leader in Charter and Luxury Touring Coaches, is seeking a Service Advisor

The Service Advisor is the primary point of customer contact for services at MCI. Writes and process incoming service requests. Prepares repair work orders for technicians. Takes inbound calls from customers inquiries, makes outbound calls to prospects and customers to sell services. Consistently communicates throughout repair with customers on status and acquires authorizations. Assists in planning work flow. Processes accounts payable and other paperwork as needed. Processes warranty claims, credit card and check transactions.

Primary Responsibilities

  • Communicates intake and repairs with service team and ensures customer communication throughout service.
  • Takes in bound calls and makes outbound calls for service work.
  • Handles a variety of paperwork to include repair orders, warranty claims, accounts payable, scheduling service, credit and check transactions.
  • Grows customer base with retention activities including customer follow up calls and outbound marketing calls.
  • Formalizes all estimates from the shop for presentation to the customer.

Educational / Experience Requirements

  • High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred
  • Minimum 5 years of experience with service operations and customer service; preferably in automobile dealership in a service writer role.

MCI offers excellent salary and a world-class benefits package which includes: Medical, dental, vision insurances; 401k with company match program; paid vacation/holidays and much more.

Pre-employment drug test and background screen required.

To apply for this opportunity please click or copy and paste the following link into your browser address:

Motor Coach Industries is an Equal Opportunity Employer


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