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Bi-Lingual Customer Service Representative in Louisville, KY at Motor Coach Industries

Date Posted: 5/29/2018

Job Snapshot

Job Description

Come Join the Industry Leader!

This is your chance to join a winning team. NFI Parts, an industry leader in Charter and Luxury Touring Coaches, is seeking a Customer Service Representative to join our team.

The Bi-Lingual Customer Service Representative at NFI Parts will be successful by responding to incoming customer phone calls and processing orders timely.

Primary Responsibilities

  • Provide Bi-Lingual support for the call center
  • Receive and respond to incoming customer calls
  • Process customer order requests accurately, timely and in professional manner
  • Assist customers with determining product routing that meets their delivery needs
  • Complete all necessary administrative responsibilities including timely update of filing, faxing, updating spreadsheets and logs as necessary
  • Follow all policies and procedures
  • Miscellaneous responsibilities as assigned by the customer service supervisor

Educational / Experience Requirements

  • High School Diploma or GED
  • Minimum of 2 years customer service or call experience required

Additional Skills / Abilities

  • Must be fluent in Spanish and English with proficiency in verbal and written communication
  • Must be able to work flexible schedule between 7am – 8pm Monday through Friday
  • Typing / Data Entry skills, accuracy essential
  • Superior customer service and interpersonal skills
  • Must be computer literate, experience in AS400 systems preferred
  • Ability to work in a fast paced environment
  • Ability to read schematics and technical diagrams beneficial

MCI offers excellent salary and a world-class benefits package which includes: Medical, dental, vision insurances; 401k with company match program; educational reimbursement; paid vacation/holidays, employee recognition programs and much more.

Pre-employment drug test and background screen required.

To apply for this opportunity please click or copy and paste the following link into your browser address:

Motor Coach Industries is an Equal Opportunity Employer


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